These terms explain the rules for accessing and using Rekan services, accounts, APIs, content, and communication capabilities.
Service providerErramandreka LLC
Last updatedSeptember 8, 2026
Agreement overview
By creating an account, accessing the platform, or using a Rekan service, you agree to these terms and to the policies incorporated into them. If you use Rekan for an organization, you confirm that you have authority to bind that organization.
01
Eligibility and accounts
You must be legally able to enter a binding agreement and provide accurate, current account information. An account may be used across sites served by the Rekan backend, while business activity can remain attributed to the site where it originated.
You are responsible for safeguarding passwords, session tokens, API credentials, and administrative access under your control. Tell us promptly if you suspect unauthorized access or credential exposure.
Use a valid email address or phone number that you control.
Keep account and company details accurate.
Limit credentials to people and systems that need them.
02
Services and availability
Rekan provides software and related services for orchestrating, delivering, and observing communications. Available channels, routes, features, and provider coverage may vary by market, plan, technical conditions, and applicable rules.
We may improve, replace, suspend, or discontinue a feature when reasonably necessary for security, legal compliance, provider continuity, or product development. We will provide notice when a material change is reasonably likely to affect your ongoing use.
You remain responsible for your customer journeys, content, recipients, and sending purposes.
Delivery timing and receipt can depend on networks and providers outside our direct control.
Beta or preview functionality may change and is provided with additional uncertainty.
03
Customer content and permissions
You retain ownership of content and data that you submit to Rekan. You grant Erramandreka LLC a limited right to process that material only as needed to provide, secure, support, and improve the services under your instructions and applicable law.
You confirm that you have the rights, permissions, notices, and lawful basis needed to provide the content and destination data and to initiate each communication.
Do not upload content that infringes intellectual property or privacy rights.
Honor opt-outs, consent withdrawals, quiet hours, and channel-specific requirements.
Keep evidence appropriate to the type and purpose of communication.
04
Acceptable Use
You may use Rekan only for lawful, authorized communication. You must not use the service in a way that harms recipients, undermines network integrity, evades safeguards, or creates unreasonable risk for Rekan, our providers, or other customers.
We may investigate suspected abuse, restrict an affected route or credential, preserve relevant evidence, and cooperate with providers or authorities when required. Where practical, we will tailor a restriction to the affected activity.
No spam, unsolicited bulk messaging, deceptive sender identity, phishing, fraud, harassment, or unlawful surveillance.
No malware, malicious links, credential theft, exploitation, or attempts to bypass access, rate, consent, or security controls.
No sale or transfer of account access, routes, or credentials without written authorization.
No content or activity that violates sanctions, export controls, telecommunications rules, consumer protection requirements, or recipient rights.
05
Fees, usage, and taxes
Paid services may include subscription charges, usage charges, provider costs, or other fees described in an order, plan, or service schedule. Unless stated otherwise, usage records maintained by the service are the basis for usage billing.
You are responsible for applicable taxes, duties, and regulatory charges other than taxes based on our net income. Late or disputed amounts will be handled under the payment terms in your applicable order.
Review route and channel pricing before production use.
Maintain reasonable safeguards against accidental or unauthorized volume.
Raise billing questions promptly with the supporting usage context.
06
Intellectual property
Erramandreka LLC and its licensors retain all rights in Rekan, including the platform, software, APIs, documentation, brand, and service-generated materials, except for customer content and third-party materials identified as such.
Subject to these terms and any applicable order, we grant you a limited, non-exclusive, non-transferable right to use the services during the agreed term for your internal business purposes.
Feedback may be used to improve Rekan without obligation, provided we do not identify you publicly without permission.
You may not reverse engineer, resell, copy, or create a competing service from protected platform elements except where law expressly permits it.
07
Suspension and termination
You may stop using the service at any time and may terminate paid services according to the applicable order. We may suspend or terminate access for material breach, security risk, unlawful activity, non-payment, provider requirement, or risk to recipients and network integrity.
Following termination, outstanding payment, confidentiality, intellectual property, liability, dispute, and other provisions that by their nature should continue will survive. Data export and deletion will follow the applicable service agreement and retention policy.
We will provide notice and an opportunity to cure when the circumstances reasonably permit.
Urgent protective action may occur before notice when needed to limit active harm.
08
Warranties, liability, and governing terms
Rekan will provide the services with reasonable care and skill. Except for express commitments in an applicable agreement, the services are provided without implied warranties to the maximum extent permitted by law, including guarantees that every communication will be delivered without interruption or provider error.
Neither party excludes liability that cannot lawfully be limited. Any other exclusions, liability caps, indemnities, governing law, venue, and dispute procedures in a signed order or master agreement will control over conflicting general language here. If no separate agreement applies, the mandatory law and competent courts connected to Erramandreka LLC's place of organization will govern.
Each party will take reasonable steps to mitigate foreseeable loss.
Neither party is responsible for delay caused by events beyond reasonable control while it is taking reasonable continuity measures.
These terms, the Privacy Policy, and any applicable order form the agreement for the services.
Questions about these terms
Contact us with a legal, account, or acceptable-use question and include enough context for us to route it responsibly.